Chatbot Market Size To Hit Around USD 6.96 Billion By 2034

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Raw Material Procurement Analysis

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Chatbot Market

5.1. COVID-19 Landscape: Chatbot Industry Impact

5.2. COVID 19 - Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Chatbot Market, By End User

8.1. Chatbot Market, by End User

8.1.1. Small Enterprises

8.1.1.1. Market Revenue and Forecast

8.1.2. Medium Enterprises

8.1.2.1. Market Revenue and Forecast

8.1.3. Large Enterprises

8.1.3.1. Market Revenue and Forecast

Chapter 9. Global Chatbot Market, By Application

9.1. Chatbot Market, by Application

9.1.1. Bots for Service

9.1.1.1. Market Revenue and Forecast

9.1.2. Bots For social media

9.1.2.1. Market Revenue and Forecast

9.1.3. Bots For Payments/Order Processing

9.1.3.1. Market Revenue and Forecast

9.1.4. Bots For Marketing

9.1.4.1. Market Revenue and Forecast

9.1.5. Others

9.1.5.1. Market Revenue and Forecast

Chapter 10. Global Chatbot Market, By Type

10.1. Chatbot Market, by Type

10.1.1. Standalone

10.1.1.1. Market Revenue and Forecast

10.1.2. Web-based

10.1.2.1. Market Revenue and Forecast

10.1.3. Messenger-based/Third Party

10.1.3.1. Market Revenue and Forecast

Chapter 11. Global Chatbot Market, By Product

11.1. Chatbot Market, by Product

11.1.1. Artificial Intelligence

11.1.1.1. Market Revenue and Forecast

11.1.2. Marketing

11.1.2.1. Market Revenue and Forecast

11.1.3. Human Intelligence

11.1.3.1. Market Revenue and Forecast

Chapter 12. Global Chatbot Market, By Vertical

12.1. Chatbot Market, by Vertical

12.1.1. Healthcare

12.1.1.1. Market Revenue and Forecast

12.1.2. Retail

12.1.2.1. Market Revenue and Forecast

12.1.3. Banking, Financial Services and Insurance (BFSI)

12.1.3.1. Market Revenue and Forecast

12.1.4. Media and Entertainment

12.1.4.1. Market Revenue and Forecast

12.1.5. Travel & Tourism

12.1.5.1. Market Revenue and Forecast

12.1.6. E-commerce

12.1.6.1. Market Revenue and Forecast

12.1.7. Others

12.1.7.1. Market Revenue and Forecast

Chapter 13. Global Chatbot Market, Regional Estimates and Trend Forecast

13.1. North America

13.1.1. Market Revenue and Forecast, by End User

13.1.2. Market Revenue and Forecast, by Application

13.1.3. Market Revenue and Forecast, by Type

13.1.4. Market Revenue and Forecast, by Product

13.1.5. Market Revenue and Forecast, by Vertical

13.1.6. U.S.

13.1.6.1. Market Revenue and Forecast, by End User

13.1.6.2. Market Revenue and Forecast, by Application

13.1.6.3. Market Revenue and Forecast, by Type

13.1.6.4. Market Revenue and Forecast, by Product

13.1.6.5. Market Revenue and Forecast, by Vertical

13.1.7. Rest of North America

13.1.7.1. Market Revenue and Forecast, by End User

13.1.7.2. Market Revenue and Forecast, by Application

13.1.7.3. Market Revenue and Forecast, by Type

13.1.7.4. Market Revenue and Forecast, by Product

13.1.7.5. Market Revenue and Forecast, by Vertical

13.2. Europe

13.2.1. Market Revenue and Forecast, by End User

13.2.2. Market Revenue and Forecast, by Application

13.2.3. Market Revenue and Forecast, by Type

13.2.4. Market Revenue and Forecast, by Product

13.2.5. Market Revenue and Forecast, by Vertical

13.2.6. UK

13.2.6.1. Market Revenue and Forecast, by End User

13.2.6.2. Market Revenue and Forecast, by Application

13.2.6.3. Market Revenue and Forecast, by Type

13.2.7. Market Revenue and Forecast, by Product

13.2.8. Market Revenue and Forecast, by Vertical

13.2.9. Germany

13.2.9.1. Market Revenue and Forecast, by End User

13.2.9.2. Market Revenue and Forecast, by Application

13.2.9.3. Market Revenue and Forecast, by Type

13.2.10. Market Revenue and Forecast, by Product

13.2.11. Market Revenue and Forecast, by Vertical

13.2.12. France

13.2.12.1. Market Revenue and Forecast, by End User

13.2.12.2. Market Revenue and Forecast, by Application

13.2.12.3. Market Revenue and Forecast, by Type

13.2.12.4. Market Revenue and Forecast, by Product

13.2.13. Market Revenue and Forecast, by Vertical

13.2.14. Rest of Europe

13.2.14.1. Market Revenue and Forecast, by End User

13.2.14.2. Market Revenue and Forecast, by Application

13.2.14.3. Market Revenue and Forecast, by Type

13.2.14.4. Market Revenue and Forecast, by Product

13.2.15. Market Revenue and Forecast, by Vertical

13.3. APAC

13.3.1. Market Revenue and Forecast, by End User

13.3.2. Market Revenue and Forecast, by Application

13.3.3. Market Revenue and Forecast, by Type

13.3.4. Market Revenue and Forecast, by Product

13.3.5. Market Revenue and Forecast, by Vertical

13.3.6. India

13.3.6.1. Market Revenue and Forecast, by End User

13.3.6.2. Market Revenue and Forecast, by Application

13.3.6.3. Market Revenue and Forecast, by Type

13.3.6.4. Market Revenue and Forecast, by Product

13.3.7. Market Revenue and Forecast, by Vertical

13.3.8. China

13.3.8.1. Market Revenue and Forecast, by End User

13.3.8.2. Market Revenue and Forecast, by Application

13.3.8.3. Market Revenue and Forecast, by Type

13.3.8.4. Market Revenue and Forecast, by Product

13.3.9. Market Revenue and Forecast, by Vertical

13.3.10. Japan

13.3.10.1. Market Revenue and Forecast, by End User

13.3.10.2. Market Revenue and Forecast, by Application

13.3.10.3. Market Revenue and Forecast, by Type

13.3.10.4. Market Revenue and Forecast, by Product

13.3.10.5. Market Revenue and Forecast, by Vertical

13.3.11. Rest of APAC

13.3.11.1. Market Revenue and Forecast, by End User

13.3.11.2. Market Revenue and Forecast, by Application

13.3.11.3. Market Revenue and Forecast, by Type

13.3.11.4. Market Revenue and Forecast, by Product

13.3.11.5. Market Revenue and Forecast, by Vertical

13.4. MEA

13.4.1. Market Revenue and Forecast, by End User

13.4.2. Market Revenue and Forecast, by Application

13.4.3. Market Revenue and Forecast, by Type

13.4.4. Market Revenue and Forecast, by Product

13.4.5. Market Revenue and Forecast, by Vertical

13.4.6. GCC

13.4.6.1. Market Revenue and Forecast, by End User

13.4.6.2. Market Revenue and Forecast, by Application

13.4.6.3. Market Revenue and Forecast, by Type

13.4.6.4. Market Revenue and Forecast, by Product

13.4.7. Market Revenue and Forecast, by Vertical

13.4.8. North Africa

13.4.8.1. Market Revenue and Forecast, by End User

13.4.8.2. Market Revenue and Forecast, by Application

13.4.8.3. Market Revenue and Forecast, by Type

13.4.8.4. Market Revenue and Forecast, by Product

13.4.9. Market Revenue and Forecast, by Vertical

13.4.10. South Africa

13.4.10.1. Market Revenue and Forecast, by End User

13.4.10.2. Market Revenue and Forecast, by Application

13.4.10.3. Market Revenue and Forecast, by Type

13.4.10.4. Market Revenue and Forecast, by Product

13.4.10.5. Market Revenue and Forecast, by Vertical

13.4.11. Rest of MEA

13.4.11.1. Market Revenue and Forecast, by End User

13.4.11.2. Market Revenue and Forecast, by Application

13.4.11.3. Market Revenue and Forecast, by Type

13.4.11.4. Market Revenue and Forecast, by Product

13.4.11.5. Market Revenue and Forecast, by Vertical

13.5. Latin America

13.5.1. Market Revenue and Forecast, by End User

13.5.2. Market Revenue and Forecast, by Application

13.5.3. Market Revenue and Forecast, by Type

13.5.4. Market Revenue and Forecast, by Product

13.5.5. Market Revenue and Forecast, by Vertical

13.5.6. Brazil

13.5.6.1. Market Revenue and Forecast, by End User

13.5.6.2. Market Revenue and Forecast, by Application

13.5.6.3. Market Revenue and Forecast, by Type

13.5.6.4. Market Revenue and Forecast, by Product

13.5.7. Market Revenue and Forecast, by Vertical

13.5.8. Rest of LATAM

13.5.8.1. Market Revenue and Forecast, by End User

13.5.8.2. Market Revenue and Forecast, by Application

13.5.8.3. Market Revenue and Forecast, by Type

13.5.8.4. Market Revenue and Forecast, by Product

13.5.8.5. Market Revenue and Forecast, by Vertical

Chapter 14. Company Profiles

14.1. IBM Corporation

14.1.1. Company Overview

14.1.2. Product Offerings

14.1.3. Financial Performance

14.1.4. Recent Initiatives

14.2. Google

14.2.1. Company Overview

14.2.2. Product Offerings

14.2.3. Financial Performance

14.2.4. Recent Initiatives

14.3. Microsoft

14.3.1. Company Overview

14.3.2. Product Offerings

14.3.3. Financial Performance

14.3.4. Recent Initiatives

14.4. AWS

14.4.1. Company Overview

14.4.2. Product Offerings

14.4.3. Financial Performance

14.4.4. Recent Initiatives

14.5. Oracle

14.5.1. Company Overview

14.5.2. Product Offerings

14.5.3. Financial Performance

14.5.4. Recent Initiatives

14.6. Acuvate

14.6.1. Company Overview

14.6.2. Product Offerings

14.6.3. Financial Performance

14.6.4. Recent Initiatives

14.7. Aivo

14.7.1. Company Overview

14.7.2. Product Offerings

14.7.3. Financial Performance

14.7.4. Recent Initiatives

14.8. Artificial Solutions

14.8.1. Company Overview

14.8.2. Product Offerings

14.8.3. Financial Performance

14.8.4. Recent Initiatives

14.9. Botsify Inc

14.9.1. Company Overview

14.9.2. Product Offerings

14.9.3. Financial Performance

14.9.4. Recent Initiatives

14.10. Creative Virtual Ltd.

14.10.1. Company Overview

14.10.2. Product Offerings

14.10.3. Financial Performance

14.10.4. Recent Initiatives

Chapter 15. Research Methodology

15.1. Primary Research

15.2. Secondary Research

15.3. Assumptions

Chapter 16. Appendix

16.1. About Us

16.2. Glossary of Terms

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Frequently Asked Questions

The global chatbot market size accounted at USD 1.42 billion in 2025 and it is expected to reach around USD 6.96 billion by 2034.

The global chatbot market is poised to grow at a CAGR of 19.29% from 2025 to 2034.

The major players operating in the chatbot market are IBM Corporation, Google, Microsoft, AWS, Oracle, Acuvate, Aivo, Artificial Solutions, Botsify Inc, Creative Virtual Ltd., eGain Corporation, Inbenta Technologies Inc., Next IT Corp., Nuance Communications, Inc. and Others.

The driving factors of the chatbot market are the a surge in demand for uninterrupted customer assistance, adoption of advanced chatbots by market players, and increasing penetration of chatbots on e-commerce websites.

North America region will lead the global chatbot market during the forecast period 2025 to 2034.